Terms & Conditions
By accessing, browsing, or purchasing products from our store, you agree to be bound by these Terms & Conditions (the “Terms”). These Terms govern your relationship with our store and all transactions conducted through our platform. Please read them carefully before using our services or placing an order. If you do not agree with any part of these Terms, you may not use our store or purchase our products.
All orders placed through our store are subject to availability and acceptance. When you place an order, you are making a binding offer to purchase the selected chopsticks at the listed price, plus any applicable shipping costs and taxes. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order after you have made a payment, we will issue a full refund to the original payment method within a reasonable timeframe.
Pricing for all products is displayed in the currency specified on our store and is subject to change without notice. We strive to ensure all pricing information is accurate, but errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the price and notify you before processing your order. If the corrected price is higher than the originally displayed price, you may choose to cancel your order without penalty.
We take great care to ensure our product descriptions and images are accurate and representative of the actual chopsticks you will receive. However, slight variations in color, grain, or finish may occur due to the natural materials used (such as wood or bamboo) or differences in screen displays. These variations are not considered defects and do not entitle you to a refund or replacement unless the product is damaged or defective.
You agree to provide accurate, complete, and up-to-date information when placing an order, including your shipping and billing details. We are not responsible for delays, lost orders, or delivery errors caused by incorrect or incomplete information provided by you. It is your responsibility to review your order details before submitting your purchase to ensure all information is correct.
All products sold through our store are intended for personal, non-commercial use. You may not resell, redistribute, or use our products for any commercial purpose without our prior written consent. We retain all intellectual property rights in our product designs, images, descriptions, and brand materials. You may not reproduce, copy, or use these materials without our explicit permission.
We make every effort to ensure our chopsticks are of the highest quality and free from defects. If you receive a damaged or defective product, please notify us within 7 days of delivery. We may request photos of the damage or defect to verify your claim and will arrange for a replacement or full refund at our discretion. We are not liable for damage caused by improper use, misuse, or normal wear and tear of the products.
We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our store or products, including but not limited to loss of enjoyment, inconvenience, or any other non-monetary loss. Our total liability for any claim arising from a transaction with our store shall not exceed the total amount paid for the products in question.
These Terms may be updated or modified from time to time without prior notice. Any changes will be posted on this page, and your continued use of our store after the changes take effect constitutes your acceptance of the revised Terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.