FAQ
What materials are your chopsticks made of? Our chopsticks are crafted from a variety of high-quality, safe materials to suit different preferences and uses. We offer options in natural bamboo, smooth hardwoods (such as oak and maple), food-grade stainless steel, and durable ceramics. All materials are carefully selected to be non-toxic, BPA-free, and safe for daily use with hot and cold foods.
Are your chopsticks dishwasher safe? Dishwasher safety depends on the material. Stainless steel and ceramic chopsticks are fully dishwasher safe and easy to clean. Wooden and bamboo chopsticks are best hand-washed with mild soap and warm water, then dried thoroughly to preserve their natural texture and prevent warping or splitting. We recommend checking the product description for specific care instructions for each pair.
Do you offer chopsticks in different sizes? Yes, we offer chopsticks in standard adult size (approximately 23-25cm) and a smaller size (18-20cm) suitable for children or those who prefer a more compact utensil. Some of our decorative or specialty pairs may have slight size variations, which are noted in the product details.
How long does it take to process and ship my order? Order processing typically takes 1-3 business days, during which we inspect and package your chopsticks to ensure they arrive in perfect condition. Shipping times vary by location: domestic orders usually arrive within 3-7 business days after dispatch, while international orders take 7-14 business days. Tracking information will be provided once your order is shipped.
Can I change or cancel my order after it’s been placed? We will do our best to accommodate changes or cancellations, but we can only modify or cancel orders that have not yet been processed or dispatched. If you need to make changes, please contact us as soon as possible after placing your order. Once an order has been shipped, we cannot adjust it, but you may return the items in accordance with our return policy.
What should I do if my chopsticks arrive damaged or defective? We apologize for any inconvenience! If your chopsticks arrive damaged, broken, or defective, please notify us within 7 days of delivery. We may request photos of the item and packaging to verify the issue, and we will promptly arrange for a replacement or full refund at no additional cost to you.
Do you ship internationally? Yes, we offer shipping to most countries and regions worldwide. International shipping costs are calculated based on your location and order weight, and will be displayed at checkout. Please note that international orders may be subject to customs fees or taxes, which are the responsibility of the recipient.
How do I care for wooden or bamboo chopsticks to make them last longer? To extend the life of wooden and bamboo chopsticks, hand-wash them gently with mild soap and warm water, avoid soaking them for long periods, and dry them immediately after washing. You can occasionally treat them with a small amount of food-grade oil (such as mineral oil) to keep the wood hydrated and prevent cracking. Store them in a dry, well-ventilated place to avoid mold or mildew.
Are your products sustainably sourced? Sustainability is important to us. Our bamboo chopsticks are sourced from renewable bamboo forests, and our hardwoods come from FSC-certified suppliers who practice responsible forestry. We also use eco-friendly packaging materials wherever possible to reduce our environmental impact.