Shipping Policy
At our store, we understand that receiving your carefully crafted chopsticks in perfect condition and on time is just as important as the quality of the products themselves. Our shipping policy is designed to ensure a transparent, reliable, and stress-free experience for every customer, no matter where you are in the world. We strive to process and dispatch your orders efficiently, while taking every precaution to package your chopsticks securely, so they arrive at your door ready to enhance your dining moments.
Order processing times typically range from 1 to 3 business days. This allows us to carefully inspect each pair of chopsticks, ensure they meet our strict quality standards, and package them with the utmost care to prevent damage during transit. Please note that processing times do not include weekends or public holidays, as our team takes these days to recharge and maintain the attention to detail that defines our service. If you place an order during a holiday period, your order will be processed on the next business day, and we will keep you updated on its status every step of the way.
We offer shipping to most countries and regions worldwide, bringing our handpicked chopstick collection to tables across the globe. Shipping times vary depending on your location, with domestic orders typically arriving within 3 to 7 business days after dispatch, and international orders taking between 7 to 14 business days. Please be aware that international shipping may be subject to unexpected delays due to customs processing, local postal services, or unforeseen circumstances such as weather events. While we cannot control these external factors, we will provide you with a tracking number as soon as your order is dispatched, allowing you to monitor its progress in real time.
Packaging is a top priority for us, especially when it comes to protecting your delicate chopsticks. Each pair is individually wrapped in soft, protective material to prevent scratches, chips, or breakage. They are then placed in a sturdy, padded box that is designed to withstand the rigors of shipping, ensuring your chopsticks arrive in the same pristine condition as they left our warehouse. We also use eco-friendly packaging materials wherever possible, reflecting our commitment to sustainability and reducing our environmental footprint—because we believe in caring for both our customers and the planet.
Shipping costs are calculated based on your location, the weight of your order, and the shipping method you choose at checkout. We offer a range of shipping options to suit your needs, from standard economy shipping for those who prefer a more affordable option to expedited shipping for customers who want their chopsticks sooner. A detailed breakdown of shipping costs will be displayed before you complete your order, so there are no hidden fees or surprises.
In the unlikely event that your order arrives damaged, lost, or incomplete, please contact us as soon as possible. We ask that you provide photos of any damaged items and the packaging, as this helps us investigate the issue and resolve it quickly. We will arrange for a replacement to be sent to you free of charge or offer a full refund, whichever you prefer. Please note that claims for damaged or lost orders must be made within 7 days of the estimated delivery date to ensure we can assist you effectively.
We also understand that sometimes you may need to change or cancel your order. If you wish to make changes or cancel your order, please contact us immediately after placing it. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, we cannot make changes or cancel it. In such cases, you may return the order in accordance with our return policy once you receive it.
Our goal is to make your shopping experience as smooth as possible, from browsing our collection to unboxing your new chopsticks. We are constantly working to improve our shipping processes and provide the best possible service to our customers. If you have any questions or concerns about our shipping policy, please feel free to reach out—we are here to help.